Thank you for choosing ridgevial.org. We hope every customer is satisfied with their purchase. If you are not satisfied with the trekking poles you received, you can apply for a return and refund according to the following policy:
- Return Period
Customers can submit a return request within 30 days of receiving the product.
Return requests after 30 days may not be processed. To ensure a smooth return process, please contact us via email before returning the item and wait for confirmation.
- Return Requirements
When applying for a return, the item must meet the following conditions:
The item must be unused or in good working order;
The item should retain its original packaging, accessories, and related attachments;
The item must not be damaged due to improper use;
The returned item must include order information so we can confirm processing.
If the returned item does not meet the above requirements, we may not be able to process the refund.
- Return Address
All confirmed returns should be sent to the following address:
RidgeVial LLC
1438 LEONIDAS STREET NEW ORLEANS, LA, 70118
Please do not send returned items directly without contacting us for confirmation, as this may affect the return processing time.
- Refund Processing Time
Once we receive and inspect the returned items, we will begin processing the refund.
Refund review and processing time: Approximately 3 business days
The exact arrival time of the refund may vary depending on your payment method or the processing speed of your financial institution.
- Refund Method
The refund will be returned using the original payment method. Customers do not need to provide new payment information.
We will notify you through relevant methods after the refund is completed.
- Damaged or Incorrect Goods
If you receive goods with quality problems, shipping damage, or discrepancies with the order information, please contact us promptly and provide relevant order information and details of the goods. We will assist you as soon as possible.
- Contact Us
If you have any questions about our return or refund policy, please contact us:
Company Name: RidgeVial LLC
Website: ridgevial.org
Email: [email protected]
Return Address: 1438 LEONIDAS STREET NEW ORLEANS, LA, 70118